Contact

Hello,

Please read the following information and if it does not answer your question, feel free to contact our support at info@chemistrysteps.com.

 

CS Prime Benefits

I have signed up for CS Prime but it is still requesting that I pay for the Study Guides.

The study guides can be downloaded under the CS Benefits tab.  

They are also sold separately but you don’t need to pay for that– it is the same files.

 

Subscription Time

What happens after my subscription is expired; is my account going to be charged again?

This question is referred to as what is called a recurring payment/subscription and the answer is NO – your payment data is not stored on the site and it will not be charged after your subscription expires. It is only you who can decide to renew or not renew your subscription.

 

Refund Policy

I have registered 10 days ago but now I have changed my mind for a variety of reasons, can I ask for a refund?

As stated on the terms page, with all the content being open, please keep in mind that there is no refund and downgrade allowed. Again, unlike other websites, the practice problems are not hidden and as a Prime member, you get instant access to a lot of study materials including downloadable files that are yours forever.

 

Sharing User Credentials

I would like to share my account together with a friend. Is it possible?

Please remember that you can only be logged in on one device at a time. You can still log in to your phone if you are, let’s say, at school and need to use it. This will simply log you out from the other device.

 

If you have any suggestions or have noticed any omissions, please contact Dr. Gevorg Sargsyan directly at gevorg@chemistrysteps.com.

Thank you,

Chemistry Steps